It's interesting how much Target values the customer shopping experience at the retail stores. It is technically possible for customers to argue the value of an item but the value in question has to be reasonable before the cashier can ring it up. Basically for example, a television set worth $289.99 could be displayed on the cash register computer and a customer might argue that they saw it for $269.99 on the shelves. Because the difference between $269.99 and $289.99 is twenty dollars, it is below a 10% difference and therefore is reasonable. It would not be reasonable to argue and say the value was $249.99 because that exceeds a 10% difference. Of course, sometimes a price look up is requested and the customer is told the real value and asked if they still want to purchase the item.
Sometimes customers would bring up an item that has the barcode but the barcode rings up a value that is unlikely the value of the product. For example, a small pack of baby diapers may ring up for $89.99 each. Very expensive diapers indeed. At this point, a cashier may ask the customer if they know the value of the item. Because Target emphasizes "Fast, Fun, and Friendly" so much, they value speed of checkout more than having the customer wait around until a price lookup request is finalized. So, as long as the customer responds with a reasonable claim (e.g., I think the diapers were about $19.99 or $25.99 each), the cashier can ring it up for that claimed value. You'd be surprised how some small items don't have a price registered in them and Target cashiers will just sell the item to you for $0.99 just to speed up the checkout process. Don't expect to get a tv for $0.99 though.
Wednesday, October 27, 2010
Subscribe to:
Post Comments (Atom)

0 comments:
Post a Comment